“Uncover every decision-making variable before crafting the solution.”

Expectations

Centric is driven by the same “customer-first” approach we were founded on more than 30 years ago. Our products meet a unique and highly demanding set of expectations—ours. We look beyond what technology can do and focus on what you can do with the technology.

Approach

Centric’s leadership promotes ownership of every aspect of the customer experience. Our teams are charged with finding solutions often overlooked, training customers in ways often ignored, and delivering support in ways entirely unexpected.

Rick Bastinelli
Founder & President
Shawn Moran
Vice President & General Manager
smoran@centricbiz.com
410-902-3300 x 1301
Loralea Sanderson
Senior Vice President, Finance & Administration
lsanderson@centricbiz.com
410-902-3300 x 1001
Diana Griffin
Senior Manager, Customer Care
dgriffin@centricbiz.com
410-902-3300 x 2091
Jeff Hart
Vice President, Sales
jhart@centricbiz.com
410-902-3300 x 1107
Bob McMonagle
Vice President, Sales
bmcmonagle@centricbiz.com
410-902-3300 x 1503
Expertise

Every customer interaction is led by a Centric team member uniquely equipped to perform their dedicated service specialty.

Each business is unique; so we approach every client differently. We work with each client to analyze the specific document management needs of their organization in order to find the perfect solution. Our passion is uncovering those small details that turn a document management solution into a real difference maker.

Relentless pursuit of excellence is what makes us different. We never stop looking for new and better ways to deliver document management solutions that will uniquely fit and energize our customers. Our customers rely on us because they’re confident we’ll help them make more than an impression – they know we’ll help them make an impact.

When it comes to training, we give our customers the tools and knowledge to utilize their document management technology to its maximum capability. We’re committed to giving our customers the right solution for their business and giving them the know-how to continuously optimize that solution as their business changes and grows

We have mastered the details in order to deliver on the big picture for our customers. Our team is engineered to work as a precise and cohesive unit, committed to delivering superior performance, reliable follow through, consistent communication and impactful results.

Each organization’s document management solution is critical to its workflow and operations, so dependable, reliable, and consistent support and customer service is extremely important. Great customer service is a priority to us as well. It’s not enough to us to have an exceptional document management solution, we want to provide peace of mind as well.

  • Consulting

    Each business is unique; so we approach every client differently. We work with each client to analyze the specific document management needs of their organization in order to find the perfect solution. Our passion is uncovering those small details that turn a document management solution into a real difference maker.

    - Frank Curreri, Major Account Manager
  • Innovating

    Relentless pursuit of excellence is what makes us different. We never stop looking for new and better ways to deliver document management solutions that will uniquely fit and energize our customers. Our customers rely on us because they’re confident we’ll help them make more than an impression – they know we’ll help them make an impact.

    - Bob McMonagle, Vice President of Sales
  • Training

    When it comes to training, we give our customers the tools and knowledge to utilize their document management technology to its maximum capability. We’re committed to giving our customers the right solution for their business and giving them the know-how to continuously optimize that solution as their business changes and grows

    - Shawn Moran, Vice President & General Manager
  • Executing

    We have mastered the details in order to deliver on the big picture for our customers. Our team is engineered to work as a precise and cohesive unit, committed to delivering superior performance, reliable follow through, consistent communication and impactful results.

    - Will Thacker, Director of Sales
  • Customer Service

    Each organization’s document management solution is critical to its workflow and operations, so dependable, reliable, and consistent support and customer service is extremely important. Great customer service is a priority to us as well. It’s not enough to us to have an exceptional document management solution, we want to provide peace of mind as well.

    - Diana Griffin, Senior Manager of Customer Service
Perfect Partners

We’re proud to work with technology leaders dedicated to raising the bar year after year. Their evolving products continue to impress, and the solutions they enable us to tailor help us deliver the competitive advantage you expect from Centric.

Community

We’re committed to giving back to the communities we serve. We measure for success not just on the businesses we help, but on the communities we impact.

  • You would be hard pressed to find another company in the industry that will work harder for you or with you to get the job done.

    International Association of Machinists and Aerospace Workers

  • Centric is an extremely well run operation from sales to customer service to forward thinking technology solutions; they are a great partner to have in business!

    Sinclair Broadcasting

  • Centric’s service, supply, and sales departments well exceed all expectations and keeps our 65+ sales offices running.

    Berkshire Hathaway

  • Centric takes great care to understand the details around our business processes and practices, and always presents a thorough, customized solution.

    Merkle Inc.

  • Centric Business Systems has been able to meet our business objectives and exceed our expectations.

    Johnson, Mirmiran & Thompson

Accolades

It feels good to be recognized for our achievements. However, the greatest award we receive is seeing our customers flourish in ways they hadn’t thought possible.

1993-2023, SHARP CORPORATION
HYAKUMAN KAI AWARD
Outstanding achievement in Sales and Service.

2011–2023, SHARP CORPORATION
PLATINUM LEVEL SERVICE PROVIDER

2010-2023, PROS ELITE
ELITE 100 DEALER

2000–2023, ENX MAGAZINE, THE WEEK IN IMAGING
ELITE DEALER AWARD
Named as a Top 100 Dealer nationally in recognition of superior sales and marketing programs, dedication to customer service, community involvement and the ability to effectively provide customers with unique and innovative solutions.

2019-2022, HP
MPS Premier Partner

2013-2022, USBANK
Elite Award

2019, CIO APPLICATIONS
TOP 10 WORKFLOW SOLUTIONS PROVIDERS

2016-2018, ACDI
Elite Partner

2018, Baltimore Business Journal
Fastest-Growing Private Companies

2018, CIO REVIEW
20 MOST PROMISING MANAGED PRINT SOLUTION PROVIDERS

2014, INC MAGAZINE
INC 5000 LIST OF THE FASTEST GROWING COMPANIES IN AMERICA

2012, ERNST & YOUNG
ENTREPRENEUR OF THE YEAR