Expectations

Centric is driven by the same “customer-first” approach we were founded on more than 25 years ago. Our products meet a unique and highly demanding set of expectations—ours. We look beyond what technology can do and focus on what you can do with the technology.

Approach

Centric’s leadership promotes ownership of every aspect of the customer experience. Our teams are charged with finding solutions often overlooked, training customers in ways often ignored, and delivering support in ways entirely unexpected.

Rick Bastinelli
President
rbast@centricbiz.com
410-902-3300 x 1023
Scott Schnabel
Executive Vice President
sschnabel@centricbiz.com
410-902-3300 x 1017
Loralea Sanderson
Vice President Finance & Administration
lsanderson@centricbiz.com
410-902-3300 x 1001
Jerry Baroncelli
Vice President Field Service
jbaroncelli@centricbiz.com
410-902-3300 x 1015
Diana Griffin
Senior Manager, Customer Care
dgriffin@centricbiz.com
410-902-3300 x 2091
Patty Penuell
Senior Manager, Human Resources
ppenuell@centricbiz.com
410-902-3300 x 1038
Expertise

Every customer interaction is led by a Centric team member uniquely equipped to perform their dedicated service specialty.

Each business is unique; so we approach every client differently. We work with each client to analyze the specific document management needs of their organization in order to find the perfect solution. Our passion is uncovering those small details that turn a document management solution into a real difference maker.

Relentless pursuit of excellence is what makes us different. We never stop looking for new and better ways to deliver document management solutions that will uniquely fit and energize our customers. Our customers rely on us because they’re confident we’ll help them make more than an impression – they know we’ll help them make an impact.

When it comes to training, giving our customers the tools and knowledge to use their document management technology to its maximum capability. We’re committed to giving our customers the right solution for their business, and giving them the know-how to continuously optimize that solution as their business changes and grows.

We have mastered the details in order to deliver on the big picture for our customers. Our team is engineered to work as a precise and cohesive unit, committed to delivering superior performance, reliable follow through, consistent communication, and impactful solutions.

Each organization’s document management solution is critical to its workflow and operations, so dependable, reliable, and consistent support and customer service is extremely important. Great customer service is a priority to us as well. It’s not enough to us to have an exceptional document management solution, we want to provide peace of mind as well.

  • Consulting

    Each business is unique; so we approach every client differently. We work with each client to analyze the specific document management needs of their organization in order to find the perfect solution. Our passion is uncovering those small details that turn a document management solution into a real difference maker.

    - Frank Curreri, Major Account Manager
  • Innovating

    Relentless pursuit of excellence is what makes us different. We never stop looking for new and better ways to deliver document management solutions that will uniquely fit and energize our customers. Our customers rely on us because they’re confident we’ll help them make more than an impression – they know we’ll help them make an impact.

    - Shawn Moran, District Sales Manager
  • Training

    When it comes to training, giving our customers the tools and knowledge to use their document management technology to its maximum capability. We’re committed to giving our customers the right solution for their business, and giving them the know-how to continuously optimize that solution as their business changes and grows.

    - Jesse Metruk, Training & Development Specialist
  • Executing

    We have mastered the details in order to deliver on the big picture for our customers. Our team is engineered to work as a precise and cohesive unit, committed to delivering superior performance, reliable follow through, consistent communication, and impactful solutions.

    - Scott Schnabel, Executive Vice President
  • Customer Service

    Each organization’s document management solution is critical to its workflow and operations, so dependable, reliable, and consistent support and customer service is extremely important. Great customer service is a priority to us as well. It’s not enough to us to have an exceptional document management solution, we want to provide peace of mind as well.

    - Diana Griffin, Senior Manager of Customer Service
Perfect Partners

We’re proud to work with technology leaders dedicated to raising the bar year after year. Their evolving products continue to impress, and the solutions they enable us to tailor help us deliver the competitive advantage you expect from Centric.

Community

We’re committed to giving back to the communities we serve. We measure for success not just on the businesses we help, but on the communities we impact.

Centric’s service, supply, and sales departments well exceed all expectations and keeps our 65+ sales offices running.

Berkshire Hathaway

When we shared our vision for print and production equipment, Centric used a flexible approach to offering options that fit within our budget.

Girl Scouts of Central Maryland

Centric takes great care to understand the details around our business processes and practices, and always presents a thorough, customized solution.

Merkle Inc.
Accolades

It feels good to be recognized for our achievements. However, the greatest award we receive is seeing our customers flourish in ways they hadn’t thought possible.

2000–2016, THE WEEK IN IMAGING & OFFICE PRODUCTS MAGAZINE
ELITE DEALER AWARD
Named as a Top 100 Dealer nationally in recognition of superior sales and marketing programs, dedication to customer service, community involvement and the ability to effectively provide customers with unique and innovative solutions.

2014, INC MAGAZINE
INC 5000 LIST OF THE FASTEST GROWING COMPANIES IN AMERICA

2011–2017, SHARP CORPORATION
PLATINUM LEVEL SERVICE PROVIDER

2010-2017, PROS ELITE
ELITE 100 DEALER

2009-2014, SMART CEO MAGAZINE
100 BEST RUN COMPANIES

2003-2015, RICOH CORPORATION
MASTER CIRCLE AWARD
Sales and Service Excellence

1993-2016, SHARP CORPORATION
HYAKUMAN KAI AWARD
Outstanding achievement in Sales and Service.

2012, ERNST & YOUNG
ENTREPRENEUR OF THE YEAR