“Uncover every decision-making variable before crafting the solution.”
Expectations
Centric is driven by the same “customer-first” approach we were founded on more than 30 years ago. Our products meet a unique and highly demanding set of expectations—ours. We look beyond what technology can do and focus on what you can do with the technology.
Approach
Centric’s leadership promotes ownership of every aspect of the customer experience. Our teams are charged with finding solutions often overlooked, training customers in ways often ignored, and delivering support in ways entirely unexpected.
Rick Bastinelli
Shawn Moran
Loralea Sanderson
Jeff Hart
Bob McMonagle
Expertise
Every customer interaction is led by a Centric team member uniquely equipped to perform their dedicated service specialty.
Each business is unique; so we approach every client differently. We work with each client to analyze the specific document management needs of their organization in order to find the perfect solution. Our passion is uncovering those small details that turn a document management solution into a real difference maker.
Relentless pursuit of excellence is what makes us different. We never stop looking for new and better ways to deliver document management solutions that will uniquely fit and energize our customers. Our customers rely on us because they’re confident we’ll help them make more than an impression – they know we’ll help them make an impact.
When it comes to training, we give our customers the tools and knowledge to utilize their document management technology to its maximum capability. We’re committed to giving our customers the right solution for their business and giving them the know-how to continuously optimize that solution as their business changes and grows
We have mastered the details in order to deliver on the big picture for our customers. Our team is engineered to work as a precise and cohesive unit, committed to delivering superior performance, reliable follow through, consistent communication and impactful results.
Each organization’s document management solution is critical to its workflow and operations, so dependable, reliable, and consistent support and customer service is extremely important. Great customer service is a priority to us as well. It’s not enough to us to have an exceptional document management solution, we want to provide peace of mind as well.
Perfect Partners
We’re proud to work with technology leaders dedicated to raising the bar year after year. Their evolving products continue to impress, and the solutions they enable us to tailor help us deliver the competitive advantage you expect from Centric.
Community
We’re committed to giving back to the communities we serve. We measure for success not just on the businesses we help, but on the communities we impact.
Accolades
It feels good to be recognized for our achievements. However, the greatest award we receive is seeing our customers flourish in ways they hadn’t thought possible.
1993-2024, SHARP CORPORATION
HYAKUMAN KAI AWARD
Outstanding achievement in Sales and Service.
2011–2024, SHARP CORPORATION
PLATINUM LEVEL SERVICE PROVIDER
2010-2024, PROS ELITE
ELITE 100 DEALER
2000–2024, ENX MAGAZINE, THE WEEK IN IMAGING
ELITE DEALER AWARD
Named as a Top 100 Dealer nationally in recognition of superior sales and marketing programs, dedication to customer service, community involvement and the ability to effectively provide customers with unique and innovative solutions.
2019-2022, HP
MPS Premier Partner
2013-2022, USBANK
Elite Award
2019, CIO APPLICATIONS
TOP 10 WORKFLOW SOLUTIONS PROVIDERS
2016-2018, ACDI
Elite Partner
2018, Baltimore Business Journal
Fastest-Growing Private Companies
2018, CIO REVIEW
20 MOST PROMISING MANAGED PRINT SOLUTION PROVIDERS
2014, INC MAGAZINE
INC 5000 LIST OF THE FASTEST GROWING COMPANIES IN AMERICA
2012, ERNST & YOUNG
ENTREPRENEUR OF THE YEAR