Billing and Contract Specialist
Location: Owings Mills, MD
Type: Full Time

Job Summary: 

Administer and maintain billing and contract procedures for Assigned Accounts, MPS Customers, National Accounts and 3rd Party Servicing Dealers to ensure accurate and timely billing

Essential Functions:

Set up new agreements in E-Automate for assigned Customers.

Review new maintenance agreements for proper signature, contract exceptions and pricing accuracy

Setup new agreements and remove any completed or cancelled agreements in E-Automate along with ensuring all outstanding Accounts Receivables are addressed

Report all meters as related to National Account & 3rd party customers

Analyze and correct potential Contract errors received by AR

Process Customer Inquiries and contract corrections

Verify accuracy of billing data and revise any errors

Prepare and Process Volume change requests from both Sales and Customers

Advise customers and sales representatives on questions, concerns, or changes to contracts

Analyze billing to resolve leasing, meter and billings for accuracy

Monitor flow of Contracts through “Workflow”

Monitor billing queue in e-Automate

Additional Responsibilities:

Other duties as requested by Management

Required Qualifications: (Knowledge, Skills, Abilities)

Clerical knowledge of administrative and clerical procedures such as Microsoft Office, managing files and records, designing forms, and other office procedures

Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

Ability to prepare routine reports as requested.

Attention to Detail.

Ability to multi-task and problem solve.

Active listening skills.

Strong oral and written communication skills

Time management skills; ability to organize and prioritize

Ability to set priorities to ensure accomplishments of assigned tasks within established deadlines.

Ability to use mathematics to solve problems

Ability to recognize and communicate issues and road blocks

Professional and courteous demeanor

Development of comprehensive E-Automate skills in billing area

Ability to work in a fast pace environment

Ability to analyze transactions in E-Automate to troubleshoot

Required Education and Experience:

High school diploma required; Associate’s in Finance/Accounting preferred

2-3 years of billing and/or accounting work experience

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