Administer and maintain billing and contract procedures for Assigned Accounts, MPS Customers, National Accounts and 3rd Party Servicing Dealers to ensure accurate and timely billing
Set up new agreements in E-Automate for assigned Customers.
Review new maintenance agreements for proper signature, contract exceptions and pricing accuracy
Setup new agreements and remove any completed or cancelled agreements in E-Automate along with ensuring all outstanding Accounts Receivables are addressed
Report all meters as related to National Account & 3rd party customers
Analyze and correct potential Contract errors received by AR
Process Customer Inquiries and contract corrections
Verify accuracy of billing data and revise any errors
Prepare and Process Volume change requests from both Sales and Customers
Advise customers and sales representatives on questions, concerns, or changes to contracts
Analyze billing to resolve leasing, meter and billings for accuracy
Monitor flow of Contracts through “Workflow”
Monitor billing queue in e-Automate
Other duties as requested by Management
Required Qualifications: (Knowledge, Skills, Abilities)
Clerical knowledge of administrative and clerical procedures such as Microsoft Office, managing files and records, designing forms, and other office procedures
Customer and personal service; includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to prepare routine reports as requested.
Attention to Detail.
Ability to multi-task and problem solve.
Active listening skills.
Strong oral and written communication skills
Time management skills; ability to organize and prioritize
Ability to set priorities to ensure accomplishments of assigned tasks within established deadlines.
Ability to use mathematics to solve problems
Ability to recognize and communicate issues and road blocks
Professional and courteous demeanor
Development of comprehensive E-Automate skills in billing area
Ability to work in a fast pace environment
Ability to analyze transactions in E-Automate to troubleshoot
Required Education and Experience:
High school diploma required; Associate’s in Finance/Accounting preferred
2-3 years of billing and/or accounting work experience