News

There’s a lot going on over here, and that’s a good thing. We take pride in our involvement with an industry we love and the communities we serve. Here are the highlights.


August 9, 2019
CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019
We are pleased to announce that the CIO Bulletin has named Centric one of the 30 Hottest Tech Companies to Watch in 2019. Read More

The combination of hardware, software, and support, needs to positively impact the bottom line of any enterprise today. To have such an impact, companies often rely on solutions which raise every aspect of the customer experience. This is where Baltimore-based Centric Business Systems comes in.

We’re introducing to you Centric Business Systems, a company that provides more than just office technology by combining top-quality products and comprehensive services to deliver outstanding solutions. With Centric, clients meet their goals with the benefit of peace of mind. “We have the products, skills, and experience necessary to maximize the efficiency of your document management environment,” says the President of Centric Business Systems, Alex Richard (Rick) Bastinelli.

So what does Centric do? “We provide end-to-end solutions to ensure that our clients’ organizations run efficiently and effectively,” Bastinelli explains. Hardware, customizable software, support, print solutions, or anything else- Centric is there every step to identify and implement effective solutions. Since every client’s needs are different, the company delivers tailor-made document management solutions to incorporate cutting-edge technology with the goals and strategies important to your office technology environment.

How it all began

Centric was established by current ownership in 1990. Back then, the company had just 10 employees, around 200 customers, and their revenue was $700,000. With the passing decades, Centric has grown radically with numerous acquisitions. Today, there are over 250 employees, 15,000 customers, and $60 million in revenue. “Our goal is to improve our clients‘ operational efficiency and we are passionate about finding the small details that transform a document management solution into a true game changer,” he says.

It started as an office products company to provide the traditional hardware to copy, print, fax, and scan. Through the years, it has evolved to offer the software to help businesses migrate to digital workflow and manage documents electronically. While the company has expanded and grown over the years, one thing has remained constant- Centric’s focus on evolving technology and how it can help customers. “We are centered on workforce technology such as managing and disseminating documents through the cloud, mobile printing and utilizing tools to present, communicate and collaborate,” notes Bastinelli. “The key is to help companies improve efficiency and increase productivity.”

A wide range of services

Products

By partnering with leading industry manufacturers including Ricoh, Sharp, Kyocera, and HP, Centric is able to provide cutting-edge technology. At Centric, it’s all about customized solutions and that’s delivered through offering the best brands, experience and support.

Workflow analysis

At Centric, they offer a detailed analysis of their clients’ workflow to better understand their goals. As a result, they are able to develop a highly customized solution that increases efficiency, maximizes productivity, and cuts unnecessary costs.

Solutions

Software solutions provide many benefits. “Whether you require cost-recovery software that will effectively manage all document output to identify areas of cost-cutting or you need data encryption and overwrite capabilities that ensure that your business is on the cutting edge of reliable security, our customizable software will meet your organizations’ needs,” explains the President.

Managed Print Services

When it comes to printing, many organizations aren’t aware of how much they actually spend. The Managed Print Services program provides a document output strategy that will help improve the tracking and visibility of printing costs as well as maximize the efficiency in your print environment.

Managed Services

Whether your goal is to cut costs, gain peace of mind, or optimize performance, Centric’s managed services can meet your needs and allow you to focus on what you do best: managing your business. The firm will manage print services, IT services, and provide facility management to ensure that all your needs are met along the way.

Center of Innovation

That’s a wide range of solutions! But when we’re talking about the office technology industry, one needs to keep in mind that it’s constantly evolving. The industry requires continuous reinvention. When asked about these changes, Bastinelli says that Centric is “currently experiencing mega shifts and possibly the greatest level of change in the past 20 years.” For instance, integrating intelligent process automation (IPA) is revolutionizing how businesses can make improvements and optimize efficiencies with the help of artificial intelligence. From document generation to advance workflow, mobile apps to intelligent routing and archiving, Centric is providing solutions that advance the IT platform for their customers.

Another constant factor in innovation is customer service. “At Centric, customer service is not an action; it is a philosophy that is embedded in Centric’s culture to ensure that our customers are provided with outstanding service,” he explains. With every new client, the first step is to approach them from a consultative standpoint. At Centric, it ultimately comes down to one main goal- to build a relationship in which they can support the growth and sustainability of the organizations they serve.

The team at Centric is dedicated to finding ways to optimize document performance. Throughout the entire sales process, the team of highly trained account executives and specialists are able to provide a single source solution for all their clients. Even when clients require support, there is an expert and responsive team of individuals specialized in hardware, software, production, wide format, training and customer care, there to support them every step of the way. Centric’s philosophy on customer support makes them able to assess any challenging situation and provide timely reconciliation to any issues or concerns.

In other words, Centric provides an uncompromising commitment to customer service through outstanding people. Every new employee goes through extensive training, development, and on-boarding. The leadership team also provides engagement at all levels of the customer experience. All team members exemplify the company’s corporate culture, which is the foundational key to executing that commitment.

"Our mission is to provide innovative solutions with integrity, outstanding service, excellent value and an unwavering commitment to total customer satisfaction." Read Less

May 9, 2019
Centric Business Systems Acquires Carefree Office Technology, Inc
Centric Business Systems, a leader provider of document management technology in the Mid-Atlantic region, announces the acquisition of Carefree Office Technology, Inc., a successful office technology dealer located in Northern Virginia. Read More

“This acquisition allows Centric to gain greater density in our regional footprint and provide our world class service to the Carefree customers in Northern Virginia,” said Centric president, Rick Bastinelli. “I am extremely excited to welcome members of the Carefree team and their customers to Centric.”

Carefree, located in Fairfax, Virginia, has more than 24 years experience in the document management industry and services over a thousand devices. They are an award-winning provider of hardware and software solutions in the Northern Virginia region.

“Joining Centric Business Systems is an exciting venture for Carefree,” said Chris Jones. “Our customers will benefit from their expertise and positioning in the marketplace, while maintaining our core values of integrity and excellence.”

The companies combined will provide more value to customers with a larger infrastructure, increased support to a growing customer base, and significantly expanded allocation of resources that further enhance customer support and satisfaction. As a result of this acquisition, Centric will achieve more than $60 million in annual revenue and over 260 employees. Read Less

November 1, 2018
Centric Honored with 18th Elite Dealer Award
Centric Business Systems, the leading provider of document management and workflow solutions in the Mid-Atlantic, was honored with their eighteenth Elite Dealer Award this month. The industry award, offered by ENX Magazine is presented annually to the leading office technology dealers in the United States. Read More

Centric’s consultative approach to optimizing their client’s workplace is one of the many factors leading to their selection as an Elite Dealer. “Working with clients to discover the perfect combination of products and services that improve their efficiency is our expertise,” says Scott Schnabel, Executive Vice President. “We have a truly great team of people, dedicated to creating a personalized experience,” he adds.

Additionally, Centric is committed to transforming the workplace for their clients with digital workflow technology. Rick Bastinelli, President notes, “The office of the future is rapidly approaching. Utilizing the right combination of traditional hardware for document output and combining that with services and solutions that automate workflow, improve processes and increase productivity is critical to an organization’s success.” This visionary approach to the office technology industry is one of the things that sets Centric apart as an Elite Dealer.
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June 22, 2018
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia Read More

Centric Business Systems, a leading document technology provider in the mid-Atlantic region, announced that it has acquired Webster Integrated Technologies (WIT Corp), located in Richmond, Virginia.

WIT Corp is a successful and reputable office equipment dealer servicing the greater Richmond marketplace for more than 27 years. They carry a full-line of Ricoh/Lanier document systems as well as provide an array of document management solutions and services. WIT’s employees have joined the Centric team and will continue to provide excellent service to their existing clients.

“The acquisition of WIT Corp is strategic and consistent with our growth strategy. They are the perfect compliment to Centric’s existing product line, culture and service model, while also providing the opportunity for us to expand our regional footprint farther into the state of Virginia.” said Rick Bastinelli, President of Centric Business Systems.

Centric currently serves the states of Maryland, Delaware, Pennsylvania, the District of Columbia and parts of Virginia and West Virginia. With the addition of 22 counties surrounding the greater Richmond area, Centric has expanded its service area to include the Virginia Piedmont region.

“We are excited to be a part of the Centric team,” said Gayle Webster, President of Webster Integrated Technologies. “By combining the resources, experience and industry knowledge of our teams, we can offer enhanced resources to better serve our clients as a single-source office equipment, software and document solutions provider.”

With this acquisition, Centric now services over 40,000 devices from its seven locations throughout the mid-Atlantic region.
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December 1, 2017
Centric Business Systems Awarded 17th Elite Dealer Award
[Baltimore, MD] - The three principles of responsiveness, communication and ownership have earned Centric Business Systems its seventeenth honor as an Elite Dealer. The industry award, offered by ENX Magazine & The Week in Imaging, is presented annually to the leading office technology, supply and servicing dealers in the United States. Read More

Centric Business Systems was among many other businesses named Elite Dealers, an honor that has Rick Bastinelli, president of Centric, proud of his team. “I'm very pleased that we've been recognized for our commitment to superior products and customer service. Everyone at Centric is focused on raising the bar in our day-to-day operations and it has really paid off.”

Centric's customer-retention program, CustomerFIRST, offers customers similar office equipment guarantees that other dealers provide, however, the CustomerFIRST philosophy pushes the limits of service far beyond the standard. Bastinelli developed the three principles of the CustomerFIRST program using employee feedback, believing employees would be more apt to embrace and implement a program they had the opportunity to help develop. His philosophy has proven true; Centric has enjoyed over 15 years of double-digit growth and continues to be a Mid-Atlantic leader in office equipment solutions. Read Less