There’s a lot going on over here, and that’s a good thing. We take pride in our involvement with an industry we love and the communities we serve. Here are the highlights.

November 1, 2018
Centric Honored with 18th Elite Dealer Award
Centric Business Systems, the leading provider of document management and workflow solutions in the Mid-Atlantic, was honored with their eighteenth Elite Dealer Award this month. The industry award, offered by ENX Magazine is presented annually to the leading office technology dealers in the United States. Read More

Centric’s consultative approach to optimizing their client’s workplace is one of the many factors leading to their selection as an Elite Dealer. “Working with clients to discover the perfect combination of products and services that improve their efficiency is our expertise,” says Scott Schnabel, Executive Vice President. “We have a truly great team of people, dedicated to creating a personalized experience,” he adds.

Additionally, Centric is committed to transforming the workplace for their clients with digital workflow technology. Rick Bastinelli, President notes, “The office of the future is rapidly approaching. Utilizing the right combination of traditional hardware for document output and combining that with services and solutions that automate workflow, improve processes and increase productivity is critical to an organization’s success.” This visionary approach to the office technology industry is one of the things that sets Centric apart as an Elite Dealer.
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June 22, 2018
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia
Centric Business Systems Acquires Webster Integrated Technologies Corp (WIT) of Richmond, Virginia Read More

Centric Business Systems, a leading document technology provider in the mid-Atlantic region, announced that it has acquired Webster Integrated Technologies (WIT Corp), located in Richmond, Virginia.

WIT Corp is a successful and reputable office equipment dealer servicing the greater Richmond marketplace for more than 27 years. They carry a full-line of Ricoh/Lanier document systems as well as provide an array of document management solutions and services. WIT’s employees have joined the Centric team and will continue to provide excellent service to their existing clients.

“The acquisition of WIT Corp is strategic and consistent with our growth strategy. They are the perfect compliment to Centric’s existing product line, culture and service model, while also providing the opportunity for us to expand our regional footprint farther into the state of Virginia.” said Rick Bastinelli, President of Centric Business Systems.

Centric currently serves the states of Maryland, Delaware, Pennsylvania, the District of Columbia and parts of Virginia and West Virginia. With the addition of 22 counties surrounding the greater Richmond area, Centric has expanded its service area to include the Virginia Piedmont region.

“We are excited to be a part of the Centric team,” said Gayle Webster, President of Webster Integrated Technologies. “By combining the resources, experience and industry knowledge of our teams, we can offer enhanced resources to better serve our clients as a single-source office equipment, software and document solutions provider.”

With this acquisition, Centric now services over 40,000 devices from its seven locations throughout the mid-Atlantic region.
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December 1, 2017
Centric Business Systems Awarded 17th Elite Dealer Award
[Baltimore, MD] - The three principles of responsiveness, communication and ownership have earned Centric Business Systems its seventeenth honor as an Elite Dealer. The industry award, offered by ENX Magazine & The Week in Imaging, is presented annually to the leading office technology, supply and servicing dealers in the United States. Read More

Centric Business Systems was among many other businesses named Elite Dealers, an honor that has Rick Bastinelli, president of Centric, proud of his team. “I'm very pleased that we've been recognized for our commitment to superior products and customer service. Everyone at Centric is focused on raising the bar in our day-to-day operations and it has really paid off.”

Centric's customer-retention program, CustomerFIRST, offers customers similar office equipment guarantees that other dealers provide, however, the CustomerFIRST philosophy pushes the limits of service far beyond the standard. Bastinelli developed the three principles of the CustomerFIRST program using employee feedback, believing employees would be more apt to embrace and implement a program they had the opportunity to help develop. His philosophy has proven true; Centric has enjoyed over 15 years of double-digit growth and continues to be a Mid-Atlantic leader in office equipment solutions. Read Less

March 14, 2017
Centric Honored with Sharp’s Hyakuman Kai Award
The Hyakuman Kai Dealer Award, presented by the Sharp Corporation, recognizes dealerships that attain an “elite” status in sales and service. Read More

Centric was one of a limited number dealers nationwide to achieve this honor out of hundreds of independent dealers that sell Sharp’s office technology. Sharp is globally recognized for providing the best and most innovative document management products, integrated software and industry-leading security and support programs. Centric is a proud distributor of Sharp’s multi-functional devices and document management software. Read Less

February 15, 2017
Sharp ® Names Centric Business Systems a Platinum Level Service Provider
Baltimore, MD– Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, announced today that it has recognized Centric Business Systems as a Platinum Level Service Provider for its high level of achievement in critical areas of service delivery. Read More

The Sharp program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.

To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commit to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.

“It is an honor for us to receive the Sharp Platinum Level Service Providers Award,” said Rick Bastinelli, President of Centric. “Centric is dedicated to providing an unprecedented level of customer service with best-in-class technicians and knowledgeable sales personnel that make sure that the each model purchased perfectly fits the client’s needs.”

As a Platinum Level Service Provider, Centric has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket. In addition, Centric has delivered consistent performance and quality by only using genuine Sharp parts and supplies. Read Less